Shipping policy

All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

All orders over $50 ship for free in the United sates.

International shipping calculated by weight.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Dream Big Crystals is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@dreambigcrystals.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We do not accept returns, as our products are individually customized for you.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@dreambigcrystals.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

But generally, if you have a major concern or issue, just let us know and we'll get it fixed.